Terms Of Service

Terms of Service

Last Updated: 16 august 2026
Effective Date: 16 August 2026

Welcome to Chillytude . These Terms of Service ("Terms") govern your access to and use of our website, products, services, and online store. By accessing our website or placing an order, you agree to be bound by these Terms.

Please read these Terms carefully before using our website or purchasing from us. If you do not agree with these Terms, please do not use our website or place an order.

These Terms are intended to be read together with our Privacy Policy, Shipping Policy, and Returns and Refunds Policy.

1. Account Terms

You may be required to create an account or provide certain information to place an order.

You agree to provide information that is accurate, current, and complete and to keep your account information updated where necessary.

You are responsible for maintaining the confidentiality of your login credentials and for activities carried out through your account, except where the applicable law provides otherwise.

You must not:

Create an account using false or misleading information.
Impersonate another person or business.
Use another person's account without permission.
Attempt to gain unauthorised access to our website, systems, or other accounts.
Use our website for unlawful or fraudulent purposes.

We reserve the right to suspend or terminate an account where we reasonably believe that the account has been used fraudulently, unlawfully, abusively, or in violation of these Terms, subject to applicable law.

3. Products and Product Descriptions

We make reasonable efforts to ensure that product descriptions, photographs, specifications, dimensions, colours, availability information, and other product details displayed on our website are accurate and up to date.

However, minor differences may occur between product images displayed on a screen and the actual product, including differences in colour caused by your device or display settings.

We do not intentionally misrepresent the quality, quantity, characteristics, price, or other material information relating to our products.

Where a product has specific instructions, warnings, restrictions, expiry information, warranty conditions, or other important requirements, customers should review those details before purchasing and using the product.

Nothing in these Terms limits any mandatory rights or remedies available to consumers under applicable Indian law.

4. Pricing and Payment

All prices displayed on our website are in Indian Rupees (INR), unless expressly stated otherwise.

Applicable taxes, delivery charges, handling charges, or other additional charges will be displayed or communicated as required before you complete your purchase.

We make reasonable efforts to ensure that prices displayed on our website are accurate. In the event of an obvious pricing, technical, typographical, or system error, we may contact you to confirm whether you wish to proceed at the correct price or cancel the affected order, subject to applicable law.

Payments may be processed through third-party payment gateways or other authorised payment service providers.

We do not normally have access to or store your complete payment-card credentials when payment is processed through a third-party payment provider. Such providers may process your payment information under their own terms and privacy policies.

An order will not be considered successfully paid until the payment has been successfully authorised or otherwise confirmed by the relevant payment provider.

5. Orders and Order Acceptance

When you place an order, you are making an offer to purchase the selected products subject to these Terms.

After placing an order, you may receive an order confirmation acknowledging receipt of your order. An order confirmation does not necessarily mean that the order has been finally accepted.

We reserve the right to accept or decline an order, or cancel an order where permitted by applicable law, including circumstances such as:

The product being unavailable.
An error in product information or pricing.
A suspected fraudulent or unauthorised transaction.
An inability to deliver to the specified address.
A technical or system error.
A violation of these Terms.
Other circumstances where cancellation is permitted by applicable law.

If we cancel an order after payment has been received, we will process the applicable refund in accordance with our Returns and Refunds Policy and applicable law.

We will not use cancellation rights unfairly or in a manner that defeats applicable consumer protections.

6. Shipping and Delivery

We currently deliver to locations specified in our Shipping Policy and available during checkout.

Estimated delivery dates or timeframes are provided in good faith and may vary due to factors including courier delays, weather, public holidays, strikes, transportation disruptions, incorrect or incomplete addresses, and events outside our reasonable control.

You are responsible for providing an accurate and complete shipping address and contact information.

If a delivery fails because the information provided by you is incorrect or because the recipient is unavailable or refuses delivery, additional delivery arrangements or charges may apply where permitted by law.

Once an order has been dispatched, you may receive tracking information where available.

We will take reasonable steps to assist with delayed, lost, damaged, or incorrectly delivered orders and will provide remedies required by applicable law and our published policies.

7. Returns, Exchanges, Cancellations and Refunds

Our Returns and Refunds Policy explains the circumstances and process for cancellations, returns, exchanges, replacements, and refunds.

You should review that policy before purchasing.

Depending on the product and circumstances, eligibility may be subject to conditions such as:

The product being unused or in its original condition.
Original packaging, tags, accessories, or documentation being retained.
A return request being submitted within the applicable return period.
Certain products being excluded from return for legitimate reasons, such as hygiene, perishability, customisation, or other restrictions disclosed before purchase.

These conditions will not be applied in a manner that removes or restricts any mandatory consumer rights or remedies available under applicable Indian law.

Where a refund is approved, the refund method and timeframe may depend on the original payment method, payment provider, banking system, and applicable law.

For our complete procedures, please refer to our Returns and Refunds Policy.

8. Promotions, Discounts and Offers

From time to time, we may offer discounts, promotional codes, special prices, or other promotional offers.

Each promotion may have its own eligibility requirements, validity period, exclusions, minimum purchase requirements, or other conditions, which will be disclosed with the relevant offer.

Unless expressly stated otherwise, promotional offers cannot be combined.

We reserve the right to correct errors in promotional offers and to withdraw or modify promotions where permitted by law. We will not use promotional terms in a misleading manner.

9. Prohibited Uses

You may use our website only for lawful purposes and in accordance with these Terms.

You must not use our website to:

Violate any applicable law or regulation.
Commit fraud or facilitate fraudulent transactions.
Provide false, misleading, or deceptive information.
Infringe intellectual-property or other legal rights.
Attempt to obtain unauthorised access to our website, servers, systems, or databases.
Introduce viruses, malware, malicious code, or other harmful material.
Interfere with the security or operation of our website.
Scrape, copy, reproduce, or commercially exploit website content without permission.
Use automated systems to place orders or access the website in a manner that disrupts our services.
Engage in abusive, threatening, harassing, or unlawful conduct toward our employees, representatives, delivery partners, or other users.

We may take appropriate action where prohibited conduct occurs, subject to applicable law.

10. Intellectual Property

Unless otherwise stated, the website and its contents—including our name, logo, branding, text, photographs, graphics, product descriptions, designs, and other materials—belong to [STORE NAME] or our relevant licensors.

You may access and use website content for personal, non-commercial purposes in connection with shopping with us.

You may not reproduce, modify, distribute, publish, sell, create derivative works from, or commercially exploit our content without our prior written permission, except where permitted by applicable law.

11. User Reviews and Content

If you submit a review, photograph, comment, testimonial, or other content to us, you represent that you have the right to submit that content and that it does not knowingly violate another person's rights or applicable law.

You should not submit confidential, sensitive, defamatory, fraudulent, unlawful, or third-party personal information as part of a public review or other content.

We may moderate or remove content that violates our policies or applicable law.

Where you provide content to us for publication, you grant us a non-exclusive, royalty-free permission to use, reproduce, display, and publish that content for purposes connected with operating, promoting, and improving our business, subject to applicable law and our Privacy Policy.

12. Third-Party Services and Links

Our website may use or link to third-party services, including payment processors, delivery providers, analytics services, social-media services, or other technology providers.

Third-party services may operate under their own terms and privacy policies. We are not responsible for the independent policies or practices of third parties, except to the extent responsibility cannot lawfully be excluded.

Where a third party processes your personal data on our behalf, our Privacy Policy explains the relevant handling of personal data.

13. Website Availability

We aim to keep our website available and functioning properly, but we do not guarantee that the website will always be uninterrupted, error-free, secure, or available at all times.

Temporary interruptions may occur because of maintenance, technical problems, network failures, cyber incidents, third-party service failures, or circumstances outside our reasonable control.

We may modify, suspend, or discontinue portions of the website where reasonably necessary, subject to applicable law.

14. Disclaimer and Limitation of Liability

To the maximum extent permitted by applicable law, [STORE NAME] will not be liable for indirect, incidental, special, or consequential losses arising from your use of our website or products where such liability can lawfully be excluded.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under Indian law, including applicable consumer rights, liability arising from fraud or wilful misconduct where exclusion is not permitted, or other mandatory statutory rights and remedies.

We do not seek through these Terms to exclude any legal remedy or protection available to a consumer under applicable Indian law.

Where a limitation of liability is legally permitted, our liability will be limited to the extent permitted by applicable law and the circumstances of the particular claim.

15. Indemnity

To the extent permitted by applicable law, you agree to be responsible for losses or reasonable costs incurred by [STORE NAME] arising directly from your unlawful use of the website, fraud, deliberate misuse of our services, or material breach of these Terms.

This provision does not require you to indemnify us for losses caused by our own unlawful conduct or for matters where such an indemnity would be prohibited by applicable law.

16. Privacy

Our collection and use of personal information is governed by our Privacy Policy.

By using our website, you acknowledge that you have had an opportunity to review our Privacy Policy.

You should not provide personal information belonging to another individual unless you are authorised to do so.

17. Consumer Rights

Nothing in these Terms is intended to take away, restrict, or waive any consumer right or remedy that cannot legally be excluded under applicable Indian law.

The Consumer Protection Act, 2019 applies to e-commerce transactions and contains provisions concerning consumer rights, unfair trade practices, product liability, and measures relating to e-commerce.

The Consumer Protection (E-Commerce) Rules, 2020 also apply broadly to goods and services bought or sold through digital or electronic networks and cover e-commerce models and unfair trade practices in e-commerce.

18. Grievance Redressal

If you have a complaint or grievance concerning an order, product, service, payment, delivery, return, refund, or other aspect of your experience, please contact us at:

Grievance Officer: [NAME / DESIGNATION]
Email: [EMAIL ADDRESS]
Phone: [PHONE NUMBER]
Address: [BUSINESS ADDRESS]

Please provide your order number and sufficient information to help us understand and resolve your concern.

We will handle grievances in accordance with applicable law and our applicable grievance-redressal procedures.

19. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, services, technology, or applicable law.

When we make changes, we will update the "Last Updated" date. Material changes may also be communicated through appropriate channels where required.

Your continued use of the website after updated Terms become effective constitutes acceptance of the updated Terms to the extent permitted by applicable law.

20. Governing Law and Indian Jurisdiction

These Terms are governed by the laws of India.

Subject to applicable consumer-protection laws and the jurisdiction of competent consumer commissions or other authorities, disputes arising from these Terms or your use of our website will be subject to the jurisdiction of the competent courts at [CITY, STATE], India.

Nothing in this clause prevents a consumer from exercising a statutory right to approach a competent consumer commission, authority, or other forum where such right is available under applicable law.

21. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be modified or treated as severed to the extent necessary, and the remaining provisions will continue to apply to the extent permitted by law.

22. Entire Agreement

These Terms, together with our Privacy Policy, Returns and Refunds Policy, Shipping Policy, and any other terms expressly incorporated into them, constitute the terms governing your use of our website and purchase of our products, except where applicable law provides otherwise.